TERMS & CONDITIONS

Fotiadi.gr reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through the online store, according to its needs and business ethics. fotiadi.gr undertakes the obligation to inform users of any modifications as well as any change, via the website of this online store.

Fotiadi.gr is committed to the quality, completeness and validity of the information listed on the fotiadi.gr website, both in terms of the exact information displayed and the services provided by the online store, subject to any technical or typographical errors, which cannot be foreseen or have occurred unintentionally or interruptions in the operation of the website due to force majeure.

fotiadi.gr reserves the right to deliver services in cases of force majeure. The online store www.fotiadi.gr provides the content (e.g. information, names, photos, illustrations, etc.), products and services available through the website “exactly as they are”.

In no case is fotiadi.gr liable for any legal or civil and/or criminal claims nor for any damage (positive, special or consequential which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) from website visitors or third parties for a reason related to the operation or non-operation and/or use of the website and/or failure to provide services and/or information available by him and/or by any unauthorized interference by third parties in products and/or services and/or information available through him.

This website is the official online store of fotiadi.gr. All the content of the website, including images, graphics, photos, plans, texts, services and products provided are the intellectual property of fotiadi.gr and are protected according to the relevant provisions of Greek law, European law and international conventions.

Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real provider of the Website Content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or medium for commercial or other purposes is permitted only with the prior written permission of fotiadi.gr or any other legal owner of the above copyrights.

The names, images, logos and distinguishing features that represent fotiadi.gr and/or third parties contracted with them as well as their products or services are exclusively trademarks and distinguishing features of fotiadi.gr and/or fotiadi.gr or / and of the above third parties and are protected by Greek, Community and international trademark and industrial and intellectual property laws. In any case, their appearance and display on the fotiadi.gr website and in the fotiadi.gr online store should in no way be taken as a transfer or assignment of a license or right to use them.

The users of the website www.fotiadi.gr accept that they will not use the fotiadi.gr online store to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive, annoying, is libelous, defamatory, vulgar, obscene, libelous, violates another’s privacy, shows empathy, or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be disclosed under the law or contractual or managerial relationships (such as inside information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered in confidentiality agreements), infringes any patent, trademark,trade secret, copyright or other proprietary rights of third parties, contains software viruses or any other codes, files or programs, designed to interrupt, damage, destroy or impair the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any Content is used to collect or store personal data about other users.

fotiadi.gr recognizes the importance of the security of your Personal Data as well as your electronic transactions and takes all the necessary measures, with the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential.

The security of the fotiadi.gr Online Store is achieved by the following methods: Customer Identification There are two codes used for your identification: the Login Code (e-mail or username) and the Personal Secret Security Code (password), which every time you register them, they give you access to your personal information with absolute security. You are allowed to change your Personal Secret Security Code (password) as often as you wish.

The only one who has access to your information is you through the above codes and you are solely responsible for maintaining its secrecy and hiding it from third parties. In the event of its loss or leakage, you should notify us immediately, otherwise the fotiadi.gr online store is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily traceable passwords (eg date of birth).

If there is no activity for 40 minutes, you will be automatically disconnected from the fotiadi.gr members’ area. Privacy is considered self-evident. The same basic principles that govern traditional transactions also apply in the case of e-commerce. All information transmitted by the user/member of fotiadi.gr is confidential and fotiadi.gr has taken all the necessary measures so that it is used only to the extent that this is deemed necessary in the context of the services provided.

Some of the measures taken are the following: Only authorized employees have access to your transaction information and only when necessary, e.g. to process your requests. fotiadi.gr does not disclose the details of customers and their transactions, unless it has a written authorization from you or this is required by a court decision or a decision of another public authority.

GDPR Our website maintains the minimum personal data required for smooth navigation and communication with the user. And we are fully compliant with the law and GDPR. Personal Data – Privacy Policy The Company is responsible for processing and must manage and protect the personal data of visitors and users of the website in accordance with the General Regulation on the Protection of Personal Data (679/2016), as well as the national , Community and international law regarding the protection of the rights and freedoms of individuals regarding the processing of personal data, as applicable from time to time.

The Company uses the visitor’s data (Name, Surname, e-mail address, contact phone number, etc.), as long as these have been registered through the contact form on the website to communicate with you.

The Company uses the visitor’s data (e-mail address) once the e-mail address has been entered in predefined fields of the website, for the reminder of an incomplete purchase for products that have been added and remain in the shopping cart. The Company uses the visitors’ data (IP address), if allowed by them, in order to find the nearest store.

The Company uses visitor data through the use of cookies to improve the website and customize the way visitors browse it and their best experience. Cookies: The Company’s website uses cookies to collect information.

Cookies are small data files, which are placed on your computer or other devices (smartphones, tablets) when you browse the website. They are used to “remember” when your computer or device accesses our websites. Cookies are necessary for our websites to work efficiently and to help you shop online. They are also used to tailor the products and services offered and advertised to you, both on our websites and on other websites or social media.

Some cookies collect information about your browsing and purchasing behavior when you access a website from the same computer or device. This includes information about the pages you view, the products you buy and your browsing on the website. We do not use cookies to collect or record information about your name, address or other contact information. Our Company may use cookies to track your browsing and purchasing behavior. User and transaction details are treated as private, just like normal transactions in a commercial store.

The users, when providing their details in the context of their transactions, as with this one, will be informed by the COMPANY that they will consent and accept the imminent processing of these personal data, for the needs of the smooth and smooth transaction between the parties. We do not transmit your personal data to third parties, except to those with whom we cooperate and who are necessary or facilitate the provision of our services to you, but always under conditions that fully ensure that your personal data is not processed in any illegal way, i.e. other than the purpose of transmission in accordance with the above.

As part of our activities, we use third party providers, such as transport companies, who provide services on our behalf. We inform you that the above categories of recipients of your personal data are processors on our behalf and therefore as such do not process any of your data beyond the above transmission purposes.

In any case, our Company will not make available for sale or otherwise transmit or disclose personal information of visitors/users of its website to third parties, except for those mentioned above, without the express consent of the visitor/user, with the exception of the application of relevant legal dictates, if this is imposed by a court decision or a decision of another public authority and to the competent authorities only. In any case, access to your personal data by unauthorized persons, including our employees, is prohibited.

The existence of the right to information, access, deletion, opposition, limitation of purpose and portability is also hereby notified in accordance with articles 12-22 of the General Regulation on the Protection of Personal Data and the applicable national legislation). The Privacy Policy is intended to help you understand why we collect your personal data and how we use it. We hope you will all take the time to read it carefully. This policy applies to all of you who purchase and use our products or services through our points of sale (stores), by phone, apps or through our website.

Our Company’s Privacy Policy on Personal Data Protection provides detailed information about when and why we collect your personal data, how we use and process it, and how long we keep it. Data collection When you visit one of our points of sale (eg stores, website, social media), we ask you to provide us with some information about yourself.

We request and collect only the absolutely necessary data to achieve the purpose of selling and making available products:

a) Mandatory: first name, last name, postal address, phone number, e-mail address b) Optional: password (in case you wish to create an account), your notes/comments/reviews in the relevant comments field on the form orders and communication and/or related evaluation forms.

c) Details of transactions through the online store (eg payment information). d) Possible notes from our telephone conversations with you for clarifications regarding your order or any comments and complaints, as well as for products you may have chosen for purchase in the future (eg favorites, my favorites, wish list).

e) Purchases you have made in the past that show your interests to allow us to make you a personalized purchase proposal. f) Finally, it is your choice whether or not to share information with us such as history – traffic information on our website or other websites and more general information given to us by the use of cookies in your browser.

How we process your personal data

We process your personal data when entering into a contract with you or for specific purposes, including: Product orders: In order to fulfill the company’s main purpose of selling products. Your details will be kept for a reasonable period of time in order to fulfill the delivery of the products and any possible contractual obligations arising from the sale (eg return, guarantees) as defined by law. Create an account: In case you want it for easy monitoring of your purchase history or relevant information about the company’s news, etc.

Contact:

Use of your personal data in order to manage your request (e.g. change of shipping address) or any other difficulty, question or question arising for the correct execution of your order or request.

Forwarding your personal data to third parties for the completion of your order (eg a courier company that will undertake the delivery of your order). Sending informative promotional message (offers newsletter, or personalized offers). Of course, you can opt out of the newsletter mailing list at any time by clicking on the relevant link at the end of each informative promotional message or if you have chosen to create a personal account by changing the relevant settings.

Send satisfaction survey requests in order to improve our product offerings, services and navigation experience on our website. Safeguards we take to protect your data When you provide us with your personal data, we take steps to ensure that it is kept and managed securely. In order to protect your personal data, we take adequate physical, technical and organizational measures to protect it. We update and review the security technology we use on an ongoing basis.

We limit access to your personal data to only those employees and in the Company’s stores, who need to know this data in order to provide you with the services you desire. In addition, we train all employees on the importance of confidentiality and maintaining the privacy and security of your personal data.

Among other things, we have implemented the following technical and organizational measures and procedures to protect your personal data from any loss, alteration, illegal processing or alteration:

* access to your personal data is limited only to the number of authorized persons for the specific purposes * access to the IT systems used to process the data is ensured only by authorized persons

* access to said IT systems is monitored in order to immediately detect and prevent unauthorized access * use of information systems and computer programs installed in a way that minimizes the use of personal data and/or user authentication data; * adopting individual procedures for maintaining personal data and securely deleting/destructing them; * periodic control (every 5 years) and deactivation of inactive accounts.

Your Rights According to the law on the protection of natural persons against the processing of personal data (Regulation 2016/679) and on the free movement of data you have the possibility to exercise the following rights:

a) Access and Information You have the right to obtain information about what data we have collected, for what purpose we have collected it and for how long we will keep it.

b) Correction You have the right to ask us to correct any inaccurate information about you or even to fill in additional information about you.

c) Restriction and objection to processing You have the right to ask us to restrict or block the processing of your personal data if you question the accuracy of the information we hold about you, if you perceive that we are processing your data in an unlawful manner or if you no longer want receive promotional messages about our products and services.

d) Portability You have the right to ask us to transfer your personal data to another organization for you.

e) Deletion You have the right to ask us in writing to delete your personal data when they are no longer necessary in relation to the purpose for which they were collected, if you wish to withdraw your consent to their processing and if your data is subject to illegal processing in violation of the Personal Data Protection Regulation.

f) Submitting a complaint to the competent authority Finally, you have the right to submit a complaint to the competent Greek independent authority, which is the Personal Data Protection Authority, in case of illegal processing of your data (http://www.dpa.gr/) Partner companies – Social media The company does not transfer your personal data to anyone except in cases where it is necessary in order to fulfill its main purpose which is the sale of products (for example we have to transfer your data to the respective transport company in order to deliver your order).

We may also, where permitted by law, transfer them to third parties for the fulfillment of transactions, research and promotional actions, always with your consent. Such recipients may be service companies that provide promotional & research programs through e-mail distribution, questionnaires.

The cooperation takes place in compliance with the privacy and security rules of your personal data, which are used only for the fulfillment of the specific services and for a specific period of time, beyond which this data is deleted or converted into anonymization and only in the form of statistics. Edited by GDPR Lawyers of Thessaloniki: Michalis Zidianakis and Associates